FieldBee is seeking a  Customer Support Specialist for the USA  Market to support our rapidly growing organization.

FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.

We design and manufacture tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest drone and autonomous driving technologies, making them more affordable for small and mid-sized farmers while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offerings to include the full automation of various agricultural machines.

Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Our team is now about to grow very rapidly as well. Join our ambitious team in this pivotal moment in the world’s agriculture, as we grow to be one of the key players in this fascinating industry.

Basic Qualifications:

• English language fluency. Both spoken and written
• 2 – 5 years of relevant work experience, preferably in Customer Support in an international work environment 
• Ready to work within the USA / Canada time zones
• Technical skills - understanding of hardware and software functionalities
• Ability to understand people, their needs, and find effective solutions.

We value ( Skills, nice to have ):

• A flexible individual with a high level of intercultural sensitivity, able to adapt to  new situations
• Pro-active “can-do” attitude
• Technical mindset
• Proactive Customer care and installation support
• Training for dealers
• Team player 
• General Customer Service understanding and attitude.

What You Will Be Doing:

• Diagnostic and troubleshooting of farmers' technical issues
• Technical support of the product ( and its components) (using different communication channels: emails, service desk tool, online chat, phone calls)
• Tracking the life cycle of customer requests
• Analysis and determination of product requirements
• Creating and updating the products' supporting documentation
• Compliance with SLA
• Reporting the customer's requests
• Proactive communication between the teams
• Updating the knowledge base of the product
• Supporting and assisting in conducting online and offline events for clients and internal teams
• Hosting the webinars
• Customers training
• Develop relationships between customers and the customer support team. Visit clients, detect the problems in the field, and perform troubleshooting.
• Support for video content creation

Will be a plus:

• Experience using CRM systems 
• Knowledge of the agricultural domain
• Experience in cooperation with the USA / Canadian markets 
• Knowledge of MS Office skills (Excel, Word, Outlook)

Working conditions:

• Work within the USA / Canada time zones
• 8 hours from Monday to Friday 
• Remote work

Reasons to join FieldBee:

• An opportunity to work in an international team that is building meaningful products and can help farmers transition to more efficient and sustainable food production
• Proven possibility to grow and build a great career in an atmosphere with like-minded people
• Friendly and no-nonsense team dynamics with a culture of getting things done while having a work-life balance
• Opportunity to drive a tractor:) and eventually build an autonomous tractor.